FAQ

If you are having trouble paying in our webshop, please check if your bank is experiencing any issues. If this is not the case, please try paying again after a while. If you continue to experience problems, please contact us.

In our webshop you can pay with IDEAL/Wero, Maestro, Mastercard, Bancontact, PayPal, Visa and VPAY.

If you have a gift card, you can use it at checkout. A gift card cannot be exchanged for cash.

If you want to return an item that you paid for with a gift card, you will receive the portion you paid with the card back as a gift card. Any additional amount you paid yourself will be refunded to your bank account.

Sometimes it can take a while before you receive the confirmation. Also check your spam folder, maybe the email ended up there. If you have not received the confirmation within 2 hours, you can call our warehouse during office hours on +31 (0)85 4868400 (Mon - Fri, 08:30 - 17:00).

Once your order has been shipped, you will receive an email with a code that allows you to track your order.

When you place an order in our webshop and have paid, the order is automatically processed. In some cases, you can cancel your order. To do this, please call our warehouse during office hours on +31 (0)85 4868400 (Mon - Fri, 08:30 - 17:00).

Within the Netherlands: free shipping on orders over €50. For smaller orders, we charge a shipping fee of €2.95.

To Belgium, Germany and Ireland: free shipping on orders over €50. For smaller orders, we charge a shipping fee of €4.95.

To Greece and France: free shipping on orders over €100. For smaller orders, we charge a shipping fee of €6.95.

If you order before 3:00 PM:

Netherlands/Belgium: 1 business day
Germany: 2 business days
France / Ireland: 4-5 business days
Greece: 6-7 business days

Is there something wrong with your order? Then you can return the package to us free of charge. Indicate on the return form that you received the wrong item and we will make sure you receive the correct product. Read more about it on the returns page.

When your order is shipped, you will receive a code from us that allows you to track your package. Use this code to see where your package is. Perhaps it was delivered to your neighbors, or the delivery driver will return at a different time. If the code does not work, or if you need help, please contact us.

Your order includes a form with information about returning products and the return form. You can also find all the information and this form on the page about returning items.

We aim to process returns within 14 days of receipt. This means that you will have the money back in your account within that period.

If you paid for your order with a gift card, you will receive the portion you paid with the card back as a gift card. You will receive the additional amount you paid yourself back in your account.

We are proud of our low number of warranty claims. Spikes & Sparrow products are handmade, so despite our regular checks, defects or errors can still occasionally occur. You can expect our products to be of good quality, and therefore we offer a 2-year warranty on all our products from the date of purchase as stated on the receipt. Proof of purchase (receipt) is required if a product needs to be repaired under warranty.

In principle, we repair the bag. In exceptional cases, we replace the bag or refund the purchase price.

This warranty gives the buyer the right to repairs due to defective parts or workmanship, under normal use. Normal wear and tear, such as scratches or minor damage, wear on the zippers, and the leather becoming smoother or stretching, are not covered by the warranty, as this wear and tear is part of a leather product.

If your Spikes & Sparrow product is defective or damaged within the 2-year warranty period, we recommend returning to the webshop or store where you purchased the bag. If the defect and the bag are covered by the warranty, the webshop or store will work with us to find a solution. In principle, the bag will be repaired. In exceptional cases, the bag will be replaced or refunded.

Did you purchase the bag in our webshop? Then you can send the bag to us. But first, read the page about repairs.

Make sure you always have the product receipt with you.

Our bags are built to last for years. However, a defect may occasionally occur in a particular part. In most cases, we can repair this for a fee. Please feel free to contact us for more information or a quote.

Spikes & Sparrow is a Dutch brand for leather bags and accessories. Since 1998, we have been designing bags with character: strong, functional, different and timeless.
Our bags are made to last and become increasingly personal with use. This explains our slogan: ‘Bags with character for people with character’.

We believe that a bag should be easy to use and last for years, but it doesn't have to remain perfect. It is precisely by using it that the leather gains character. Scratches, creases, shine, and variations in color ultimately tell your story. In addition, we pay great attention to the timeless design and excellent functionality, and we use not only premium leather but also high-quality materials, so that your bag can be with you for years to come.

Our collection is designed in the Netherlands and handmade by experienced craftspeople in India. We work with production partners we know and trust and set standards for working conditions, materials, and production. In addition to our own inspections, our workshops are certified according to international standards (such as BSCI or SA8000), which means that there is no child labour, no forced overtime, that the workplace is properly equipped, that fair wages are paid, etc.

There are no Spikes & Sparrow stores, but our leather bags are available at various physical retail locations throughout Europe. Visit us and feel the quality of our leather for yourself!

We are delighted that you are interested in including Spikes & Sparrow in the range of your store or webshop! Please contact us via our customer service and tell us a little about your store or webshop. We will then contact you to discuss the possibilities for a collaboration.

We use various types of quality leather, including Bronco and Apache. These are natural leathers in which the structure of the skin may remain visible. As a result, the color, grain and appearance may vary from bag to bag. For more information about our leathers, please refer to the page about ‘our leather’.

Yes. Our leather bags and accessories are made from genuine leather. We deliberately choose leather for its strength, durability and character. That character is further enhanced with use. In addition, leather helps us turn a byproduct of meat production—the hides—into something positive, rather than burning them or throwing them away. As long as meat is eaten in this world, we have to do something with those hides.

Spikes & Sparrow only uses leather made from hides that are a byproduct of slaughter. This means that the cows and buffaloes that provide us with their hides are slaughtered for their meat, not for their hides. We refuse to use hides that come from protected or rare animal species.

Because we generally use “naked” leather, meaning leather that has not been printed with a uniform layer. And since leather is a natural material, not every one of our leather bags looks exactly the same. Grain patterns, small imperfections, and color variations are natural characteristics of leather. No two hides are exactly alike, which means every bag is also slightly different, making the bag just as unique as you are.

Patina is the natural change that “naked” leather undergoes through use and age. Because naked leather is treated with a layer of wax and/or oil that migrates over time, the leather will become darker or smoother in some areas, while in others it may become shinier or appear lighter. As a result, the leather gradually develops its own unique character.

Yes. Small scratches, grain, creases and colour variations are part of the natural character of our leather. The material also changes with use. We do not see this as a flaw, but as part of your bag's story.

We certainly do. Through handling, sunlight and daily use, the leather changes. Over time, this creates a unique patina. Eventually, your bag will look different from how it did when it was new and different from every other bag.

RFID protection helps prevent the data on your contactless payment cards from being scanned without your permission. At Spikes & Sparrow, we combine this extra protection with the character of genuine leather. This keeps your cards protected while giving you a stylish, practical wallet that only becomes more personal over time.

Almost all of our wallets and cardholders have RFID protection built into the leather. Want to be sure your model has RFID protection? Check the product description.

With the right care, a Spikes & Sparrow product can easily last for decades, thanks to the leather we use: this is the strongest and most durable layer of leather that exists, and it also gets more beautiful with use instead of worse. We standardly offer a 2-year statutory warranty, but with proper maintenance (see our maintenance tips), your bag will last much longer than that.

Our leather bags and wallets are made to last for years. We use strong, high-quality leather that gains more character and develops a unique patina with daily use. With the right care, you can enjoy your Spikes & Sparrow product for years. We also offer a standard 2-year warranty.

You can recognize a high-quality leather bag by its strong and supple leather, sturdy stitching, reliable zippers, and meticulous finishing. At Spikes & Sparrow, we pay great attention to these details. We use premium leather that develops more character over the years. This is how we make bags that are not only beautiful, but also last for years.

Genuine leather is a natural material known for its strength, suppleness, and unique appearance. Faux leather is made from synthetic materials and is often more resistant to moisture. At Spikes & Sparrow, we deliberately choose genuine leather because we love its character and natural look. Our leather changes with use, becomes more supple, and develops a unique patina. This way, every bag develops its own story over the years.

Bronco and Apache are both distinctive types of leather that we use at Spikes & Sparrow. Bronco leather has a rugged, robust look with a visible natural texture. Apache leather generally feels slightly softer and has a smoother appearance. Both types of leather develop a unique patina with use, giving your bag more and more character over the years. Which one you choose mainly depends on your personal taste.

That mainly depends on what you carry with you daily and how you want to carry the bag. For work, a laptop bag or laptop backpack is practical. For everyday use, you can choose a handbag, shoulder bag, backpack, or crossbody bag. For a weekend away, a spacious leather travel bag is a good choice.

A crossbody bag, shoulder bag, or backpack is ideal for everyday use. If you don't carry much with you, a compact crossbody bag is convenient. If you need more space for a tablet, documents, or a bottle of water, choose a larger model or a backpack.

For work, our laptop bags, business bags, shoppers with laptop compartments and laptop backpacks are good options. Which bag is the best fit depends on the size of your laptop, how much else you carry and how you prefer to wear the bag. For example, do you want there to be room for your water bottle? Do you often carry extra papers? Or do you want a bag as small as possible, in which you only want to carry your laptop, or just a notebook, with possibly a tablet? For example, check out our leather laptop bags, leather laptop backpacks, laptop shoulder bags and handbags with laptop compartment.

Various Spikes & Sparrow bags have a dedicated laptop compartment. On each product page, we state the dimensions and, where applicable, which laptop size the compartment can accommodate. Always check the dimensions of your own laptop before ordering.

Don't just look at your laptop's screen size in inches; also compare your laptop's actual length and width with the bag's exterior dimensions. If the bag is at least 2 centimeters larger, it should fit perfectly! Laptops with the same screen size can have different exterior dimensions.

A leather weekend bag offers plenty of space for clothes, toiletries and other essentials for a few days. The leather carry-on backpack is ideal for a city break, for example, and can even be taken as carry-on luggage on a plane.

Yes. We have leather bags for women and men and various styles that can be carried by anyone. Simply choose a style, size and color that suit your needs and personal style.

The best cleaning strategy for our leather is to wipe it down regularly with a slightly damp cotton cloth and thus remove dust locally. Do not use soap or soap-based products, as these change the pH value of the leather and reduce its lifespan.

If you wish, you can apply a fine leather cream or a spray for the care of Nubuck and Suede once or twice a year. This rehydrates the leather and allows it to absorb again. This is not necessary, however, and is a matter of taste and preference.

That is not necessary. Our leather is already finished with waxes and/or oils during production. If you want extra protection, always choose a care or protection product that is suitable for the type of leather on your bag and test it on an inconspicuous area first.

Due to the lack of a seal at the top of the leather, our bags are not protected against rain; prolonged or heavy exposure to water can cause stains or color differences. This is inherent to the product and makes it even more unique and uniquely yours. With our backpacks, we provide a rain cover to protect the bag.

Gently blot away excess moisture with a soft cloth and allow the bag to air dry naturally at room temperature. Do not use a hairdryer and do not place the bag on or directly next to a heater. Heat can dry out or deform the leather.

Our leather is porous, which means a stain can penetrate the leather instead of remaining on the surface. Therefore, try not to rub vigorously and do not use soap or harsh cleaning products. Gently remove surface dirt with a slightly damp cotton cloth. Some stains will become part of the bag's natural patina.

With a new bag, the leather can sometimes transfer some color, similar to a new pair of jeans. This transfer will stop once all the waxes or oils have completely sealed the leather. So, be careful when carrying your bag at first and avoid carrying it over very light-colored clothing.

Even when you're not using your Spikes & Sparrow bag for a while, it deserves a little attention. Empty the bag and loosely fill it with soft paper or a cloth to help it retain its shape. Store it in the included dust bag in a dry place, away from direct sunlight and heat sources. It's best to set your bag upright rather than hanging it by the handles. This will keep the leather in good condition and ensure your bag is ready for your next adventure together.

Is there a zipper, buckle, or other part of your bag that needs replacing? Then feel free to contact our customer service. Send us the model of your bag and a few clear photos of the part. We will gladly check if we have the right part available and how we can further assist you. This way, hopefully, your favorite bag will last for many more years.

In our webshop, we currently accept the following payment methods:
iDEAL/Wero, iDEAL in3, Klarna, Google Pay, Maestro, Mastercard, Bancontact, PayPal, Visa, VPAY.

We also offer the bol.com checkout, so you can pay using your bol.com account.

If you are having trouble paying in our webshop, please check if your bank is experiencing any issues. If this is not the case, please try paying again after a while. If you continue to experience problems, please contact our customer service so that we can help you.

Yes, if you have a valid Spikes & Sparrow gift card, you can use it at checkout. A gift card cannot be exchanged for cash.

If you want to return an item that you paid for with a gift card, you will receive the portion you paid with the gift card back as a gift card. Any additional amount you paid yourself will be refunded to your bank account.

First, check your spam or junk email folder. Sometimes it also takes a while for the confirmation to arrive. If you haven't received the confirmation within 2 hours, you can call our customer service during office hours on +31 (0)488 420 860 (Mon–Fri, 08:30–17:00).

When you place an order in our webshop and have paid, the order is automatically processed. In some cases, you can cancel the order. For this, call our customer service during office hours on +31 (0)488 420 860 (Mon – Fri, 08:30 – 17:00).

Is your order already on its way? No worries! Take your time to look at your order at home. Is it still not quite what you were looking for? Then you can return it within 14 days of receipt.

Once your order has been shipped, you will receive an email with a tracking link so you can follow your order.

Many Spikes & Sparrow bags are available in multiple colours. The most common colours are black, dark brown and brandy (cognac).
View the available colours on the product page or contact our customer service team to ask if any other colours are available or expected.

At Spikes & Sparrow, we believe in quality that retains its value. That is why we choose a fair price, all year round. Our leather bags and accessories are carefully crafted to last for years and develop even more character. Of course, we do have the occasional great promotion or special offer. Keep an eye on our website so you don't miss out!

Yes, at Spikes & Sparrow you can pay later via Klarna. This allows you to receive your new bag or accessory at home first and pay later, within 30 days. Select Klarna during checkout. You can find the terms and conditions on the Klarna website.

Would you still like to make a change to your order, for example, by changing your delivery address? Please contact our customer service team as soon as possible. As long as your package has not yet been handed over to the carrier, we will be happy to see what can be done.

Did you enter the wrong address by mistake? Don't worry, we're happy to help! Contact our customer service team as soon as possible. As long as your order hasn't been handed over to the carrier yet, we'll be happy to update your billing or delivery address for you.

You don't need an account to order. You can simply check out as a guest, without an account.

Shop is a free service from Shopify, the platform our webshop runs on. With a Shop account, you can easily and securely log in with a one-time code, without a password. A Shop account is not required: you can also simply order from Spikes & Sparrow without an account.

With a Shop account, all your orders are neatly organized in one place. You can easily view your order history and track your current order. Logging in is quick and secure with a one-time code, without a password. Through the free Shop app, you have all your orders, including those from other Shopify online stores, neatly organized in one place. You easily create your account during checkout.

Creating a Shop account is very easy! During checkout, you can sign up with your email address. You will receive a one-time login code, so you don't need to remember a password. This makes it easy to view and track your orders whenever it suits you.

Don't worry! Check that you are using the correct email address and request a new one-time sign-in code. Also check your spam folder if you don't receive a code. Always use the most recent code. Still having trouble signing in? Visit the Shop Help Center for further support.

We currently ship to: the Netherlands, Belgium, Germany, France, Ireland and Greece.

Is your country not on the list, but do you have your eye on a beautiful Spikes & Sparrow item? Then feel free to contact our customer service. We would love to see what we can do for you!

Within the Netherlands: free shipping on orders over €50. For smaller orders, we charge a shipping fee of €2.95.

To Belgium, Germany and Ireland: free shipping on orders over €50. For smaller orders, we charge a shipping fee of €4.95.

To Greece and France: free shipping on orders over €100. For smaller orders, we charge a shipping fee of €6.95.

We do our utmost to ensure that your package arrives on time. However, unforeseen circumstances may occasionally cause a delay. You will always receive a tracking number, allowing you to track your package online. Orders placed before 3:00 PM:

Netherlands/Belgium: 1 business day
Germany: 2 business days
France / Ireland: 4-5 business days
Greece: 6-7 business days

If you order after 3:00 PM, on the weekend, or on a public holiday, your package will be dispatched on the next business day.

Yes. As soon as your order has been shipped, you will receive a track & trace code by email. This will allow you to see where your package is and when delivery is expected. And if you have a Shop account, you can also track your order there.

When your order is shipped, you will receive a track & trace code from us with which you can follow your package. Check this code to see where your package is. Perhaps it was delivered to the neighbors, or the delivery person will return at a different time. Does the code not work, or do you need help? Then contact our customer service.

Most of our packages are shipped by UPS. If you are not home when the driver arrives, UPS will attempt to deliver the package again the following day. If the package cannot be accepted on the second attempt, the driver will take it to the nearest UPS service point.

You have 14 days to change your mind after receiving your order. Not sure about something? Our customer service team will be happy to help.
Is your new item not quite what you were looking for after all? No problem! Use the enclosed return form and follow the instructions. Please ensure that you return the bag / wallet unused, in its original condition and with the labels attached.

Your order includes a return form with clear instructions. Fill out the form and return your product within 14 days of receipt.

Fill out the return form as completely as possible.
Return your item within 14 days of receipt.
Go to www.spikesandsparrow.com/returnlabel to get your free return label and print it.
The item must be in new condition, unused and well packaged.
Pack the item, including the form, in the original (or similar) box and seal it securely.
Place the return label on the box and drop off the package at a UPS service point.

Once we have received your return, we aim to refund the amount within 14 days via your original payment method. Did you pay (partly) with a gift card? Then you will receive that portion back as a gift card. We will refund any additional amount paid to your account.

The amount you paid with your gift card will be refunded to your gift card balance. Did you also pay an additional amount? Then you will receive that back via your original payment method.

Returns at Spikes & Sparrow are free! Is your order not quite what you were looking for? Then you can return it free of charge within the 14-day return period. Please follow the instructions on the enclosed return form. Please note: return shipping costs may apply for special promotions.

We are proud of our low number of warranty claims. Spikes & Sparrow products are handmade, so despite our regular checks, defects or errors can still occasionally occur. You can expect our products to be of good quality, which is why we offer a 2-year warranty on all our products from the date of purchase shown on the receipt. Proof of purchase (receipt) is required if a product needs to be repaired under warranty.

In principle, we will repair the bag. In exceptional cases, we will replace the bag or refund the purchase price.

The warranty gives the buyer the right to repairs due to defective parts or workmanship, under normal use. We assess each claim individually. If you have any questions about this, please contact our customer service.

Leather changes with use. Normal wear and tear, such as scratches or minor damage, wear on the zippers, and the leather becoming smoother or stretching, is not covered by the warranty, as this wear is part of a leather product.

Did you buy the product from our own webshop? Then send our customer service an email with photos of your product, the defect and (a copy of) the proof of purchase. We will be happy to look into it and let you know the next steps within 5 working days.

If your Spikes & Sparrow product is defective or broken within the 2-year warranty period, we recommend going back to the webshop or store where you bought the bag.
If the defect and the bag are covered by the warranty*, the webshop or store will work with us to find a solution.

* These warranty terms apply to bags purchased from a regular (online) webshop at regular prices. If you bought your bag at a discount or from a discount store, different rules may apply, depending on the seller. Check these terms with the seller.

Whenever possible, we opt for repair. Only in exceptional cases can a product be replaced or can an alternative suitable solution be offered. This is how we try to make your bag last as long as possible.

Our bags are built to last for years. Sometimes, however, a defect may occur (long) after the warranty period has expired. In most cases, we can repair this for a fee. You can send an email to our customer service team.
Clearly explain in the email what is broken and attach clear photos. We will then check whether a repair is possible and what the associated costs will be. Alternatively, we can send you a replacement part that you can take to a cobbler to have repaired.

Can't find the answer to your question? Please contact our customer service team. We are happy to help with questions about our bags, your order, care, returns, or repairs.