We are proud of receiving a very low number of warranty claims. Spikes & Sparrow products are handmade and so, despite our regular checks, mistakes occur. Since you should be able to count on our quality, all of our products come with a 12 month warranty on manufacturing and workmanship. This twelve month period starts at the date of purchase as mentioned on the sales slip. Proof of purchase (receipt) is required if a product needs repair service under the warranty conditions. The warranty does not cover normal wear and tear such as stretching or softening of leather, scratches or damage normal wear and tear of zippers. These kind of changes are part of the aging process of a leather bag. Abnormal use of the product, like overloading, leading to damage of zippers, wheels or trolley-handlebars is also exclude from the warranty.